Frequently Asked Questions
How does the rental process work?
Browse for the dress or dresses you would like to borrow. Once selected, please indicate the duration of your borrow (i.e., one-week or two-week borrow). Your order will be shipped 2-4 days before your borrow date. We suggest you try on your order as soon as it arrives to give you time to contact us in case a replacement is needed. To return, place your order in the provided dustbag and box. Adhere the prepaid label and send it by the postmarked date!
How soon can I borrow a dress?
Borrow a dress up to 6 months in advance. We will send your order 2-4 days before your indicated borrow date.
Can we try on the dress before placing a borrow?
Currently, there are no try-on options, but a sizing chart by the brand will be provided for your convenience. For tips and sizing references, check out the style notes under each product page's description. If in doubt, reach out to us with questions before your borrow.
Am I able to make any alterations to the dress?
We DO NOT allow any alterations to be made to the dresses. For items that may be too long, we recommend using a temporary hem tape that MUST BE REMOVED before returning them. For your convenience, click HERE to buy.
Do I need to wash or dry clean the dress?
No need! We will handle all the cleaning, so leave it up to us. Orders should be gently worn. Stains, tears, rips, and missing buttons/hooks/clasps/closures may incur additional fees. Please see the borrow agreement for complete details.
How much does shipping cost?
For a dress borrow of $150 and over, shipping is FREE. A flat fee of $10 will be applied to all borrows under $150. Return shipping is included for every borrow.
Shipping on items for sale are calculated at checkout based on weight and destination.
Do we have a storefront?
Simply Borrowed Dresses is an online company. We do this to keep your borrow costs low.
For additional information or questions, feel free to contact us at email@example.com.